And Other Book Titles I Wish I Wrote: "I just got done reading Jeanne Bliss’s “I Love You More Than My Dog”: Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad. It is exactly the kind of book companies need to read, if they care about service excellence, and if they need to see the results and benefits of following a path to customer loyalty. I love the hell out of this book. Check out the quick passionate video I shot at the Roger Smith Hotel about Jeanne’s book:"
Eureka Day
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We saw Eureka Day a week ago, and they just extended its run. It was a
90-minute play that made us laugh out loud, something we hadn’t done in
years. If ...
1 day ago
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