Monday, September 21, 2009

And Other Book Titles I Wish I Wrote

And Other Book Titles I Wish I Wrote: "I just got done reading Jeanne Bliss’s “I Love You More Than My Dog”: Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad. It is exactly the kind of book companies need to read, if they care about service excellence, and if they need to see the results and benefits of following a path to customer loyalty. I love the hell out of this book. Check out the quick passionate video I shot at the Roger Smith Hotel about Jeanne’s book:"
Reblog this post [with Zemanta]

No comments:

Post a Comment